Showing posts with label ebay troubles. Show all posts
Showing posts with label ebay troubles. Show all posts

Wednesday, 28 October 2009

The lunatics have taking over the asylum or ebay

Ebay seems to have taking over the clawback procedure, and as always they have their own idea of how you should read the distance selling regulations, or will just blatantly ignore them,

Ebays links you to this:

Your legal rights and obligations

The Distance Selling Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made.

The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk.

These regulations provide a period of 7 working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges.

The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods).

This right of cancellation does not apply to:

  • Custom-made goods - Goods which are tailored to your own specifications (such as custom-made wedding gown).

  • Goods that by reason of their nature cannot be returned – This covers medication for example.

  • Perishable goods - like fresh foods or flowers.

  • Sealed items, which have been unsealed - audio or video recordings or computer software that you have unsealed.

  • newspapers, periodicals or magazines

  • Accommodation, transport, catering or leisure services - where the seller has agreed to supply the service on a set date or within a set time period (for example hotel accommodation; plane, train, or concert tickets; car hire; tickets to sporting events).

The regulations above only apply to a business seller – consumer buyer transactions. However, even a consumer seller is required to ensure that correctly describe the item. Learn more about returns and your legal rights and obligations

As you can see Auctions are excluded, and are supposed to be excluded on ebay UK but, you think sellers are going to be allowed to use that. Not in this lifetime.

So if you need an auction, where you are assured that the idiot is not going to come back 35 days later after they have tried to sell the item, and failed, and then asked ebay for their money back then go to http://www.ebid.net/, where auctions still work.

Thursday, 23 April 2009

Big fight Live Amazon Versus ebay

Which of them would win in a fight Ebay the bigger bruiser, with its mistreatment of its sellers, or Amazon the smaller lightweight with its higher prices to its sellers but a lot less work and the safer feel. Ebay with a set up for auctions, Amazon with the set up for BIN

I'm not totally sure which of them would win, as if you look at them both they each have things that would be a benefit in that fight.

I think the biggest question is do ebay have the courage needed to do what would be needed to take up that fight, and by what donthehoe is saying they are talking of changing over four years, which I suspect will be more to Amazons advantage than ebays, as Amazon keeps growing, while ebay is struggling to deal with the upset it is causing its users. Users that are more than willing to use any format possible to shout about the ebay sins against its users. (if you were a new user wanting to sell anything, would you start on ebay now, or even, could you start on ebay now?)

I do think the only way ebay would win, is to stand by their claims, and just turn off the auction option now, and then change totally to BIN, while they still have the size, as their system is no longer the best option for auctions.

It would bring out yells and screams but at least they would end, at some point.

However, I don't think ebay will do it, as they are making a lot of claims that auctions are over, but they have to know their actions towards sellers over the years are the main thing to hurt auctions on ebay, and if they did that, we ( the auction sellers) would move on, and I think it is looking as if ebay are still not totally sure that their BIN sellers are enough to bring in the customers they can bring in now or to keep those customers they have.

Add to that fact, if a lot of us are right and auctions are alive, the ebay story would end with us moving on, and the BIN sellers following, leaving ebay with a lot of empty space full of google adds.

The other option is what they are doing now and messing around on the edges for four years, as Amazon keeps growing stronger, by time ebay becomes ebayzon, they will be nothing more than a sad clone of Amazon, just as several of the auctions are seen as a sad clone of ebay now.

The alternative auctions will have grown, with the auction sellers that ebay no longer want, and a lot of the smaller BIN sellers. Then ebay will have a third contender, taking up its old users, as you are going to eventually loose that fight to stay on ebay. They are determined to get rid of you, and that sort of determination generally brings results.